Q&A

What are the check-in and check-out times?

Check-in is available from 3:00 PM to 6:00 PM.
Check-out is until 11:00 AM.
Can I stay with pets?

Yes. Pets are allowed in all 24 accommodations except for one Lusso Villa unit.
Is there a cancellation fee?

Cancellation fees are as follows:

・No-show / Same-day cancellation → 100% of the accommodation fee
・1 day before → 80%
・From 3 days before → 50%
・From 7 days before → 10%
What payment methods are accepted?

We accept cash, major credit cards, and various QR code payment services.
For more details, please contact us by phone.
How are children charged?

・Junior high school students and elementary school children having the same meals as adults will be charged the adult rate.
・Elementary school children having children’s meals will be charged 70% of the adult rate.

Other child rates are as follows:

・With bedding & children’s meal → 50% of adult rate
・With bedding & no children’s meal → 40% of adult rate
・No bedding & with children’s meal → ¥5,500
・No bedding & no children’s meal → Free

Can we bring our own food and drinks?

Yes. Guests are free to bring their own food and beverages.
Can we bring our own BBQ grill?

For safety reasons, bringing any fire-related equipment or grills is prohibited.

What amenities are provided?

Basic amenities are available; however, facilities and amenities may vary depending on the room type.
Please check the “Room Details” page for more information.
Have Wi-Fi ?

Wi-Fi is available only in the cottage accommodations.
Can we enjoy BBQ even if it rains?

Yes. Covered BBQ spaces are available, allowing guests to enjoy BBQ comfortably even in bad weather.

However, in cases of severe weather where the facility determines that BBQ service cannot be safely provided, dinner may be changed to the indoor restaurant menu at Bali Place, featuring the “Kariko Aged Meat ‘Kiwami’ Awaji Beef Shabu-Shabu” course.
Is air conditioning available?

Yes. All guest rooms are equipped with air conditioning, allowing for a comfortable stay throughout the year.
Is parking available?

Yes. Free parking is available for guests.

What should we bring?

Please bring proof of:
・Rabies vaccination
・Combination vaccine (5 types or more) within the past year
※ Digital images or photos of the certificates are also accepted.
Are only dogs allowed?

We sincerely apologize, but only dogs are allowed to stay at our facility.
Other pets are not permitted.
Is there a limit on the number of dogs?

Guests may stay with:
・Up to 3 small dogs
・Up to 2 medium or large dogs
Are there breed restrictions?

There are no specific breed restrictions; however, the number of dogs is limited.
Is there an additional fee for dogs?

No. There is no accommodation fee for dogs.
Can I sleep in the bed together with my dog?

Yes, you may. However, if the bedding or facilities become stained or damaged, repair and cleaning fees may be charged depending on the situation.
Please make sure to review the “Pet Accommodation & Dog Run Terms of Use” upon check-in.
What amenities are provided for dogs?

・Pet cage (free optional rental)
・Dog bed
・Deodorizing spray
・Pet toilet sheets
・Pet toilet tray
・Waste bags
・Trash bin with lid
・Lint roller
・Wet wipes
・Food bowl (1 per room regardless of the number of dogs)

Can we bring fireworks?

Only handheld fireworks are permitted.
Fireworks may only be used in the BBQ area, so please inform the front desk in advance.
Are there any convenience stores or supermarkets nearby?

There are no stores nearby within walking distance.
A convenience store and supermarket are located approximately 6 km away.
Is smoking allowed?

All indoor areas are non-smoking.
Are there any other important notices or guidelines for guests regarding the facilities?

As this property is located in a natural environment, guests may occasionally encounter insects or wild animals. Insect repellent is provided in the guest rooms; however, guests who wish may also bring their own.

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